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Privacy Policy

Last update: January 17, 2008

 

Grey Matter SARL ("Grey Matter," "we" or "us") operates Flowers Kuwait and is committed to protecting all clients' privacy. It is imperative that you completely know the terms and conditions under which we operate. Please read this privacy policy ("Policy") cautiously to know how we will use and protect your personal data. We will never share your personal data with anyone except as described in this Policy.

This Policy will give explanation on the following regarding use of each of our website:

- The Personally Identifiable Information that we collect from you
- The way we collect and use the collected information
- The way we collect your information
- The persons or entities with whom we share your information
- How to update, correct or delete your Personally Identifiable Information
- What security precautions are in place to protect against the loss, misuse or alteration of your information under our control?
- Cookies/clear GIFs.
- You should carefully review privacy policies of any third-party sites accessible from any of our Sites and any co-branded websites not covered by this Policy.
- How to contact us about privacy questions or concerns.
- Policy changes.

What information does Flowers KuwaitFlowersKuwait.com collect from or about you?

In order to better provide you with numerous products and services, we collect two types of information about its visitors: Personally Identifiable Information and Non Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Flowers Kuwait.

Personally Identifiable Information: "Personally Identifiable Information" refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information is requested when you register with us, order a product or service, fill out surveys, participate in contests or sweepstakes, correspond with us, or otherwise volunteer information, for instance, through the use of one of our greeting, hint or reminder services. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. If you are using a greeting, hint or reminder service, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one's religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gift of our products. We may also collect certain financial information, like your credit card number (or a check or money order if using such payment method while ordering via mail); whenever we do so, we will attempt to provide a link to this Policy so that you can confirm how this information will be used. With this information, we can fill your service and product orders and better provide you with personalized services.  

Non Personally Identifiable Information: "Non Personally Identifiable Information" refers to information that does not identify a specific individual by itself or in combination with other information. We may gather certain information about you such as age, date of birth, gender, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, certain holiday information that may reveal one's religious background, as well as consumer purchasing information based upon where you shop on any one of our Sites. This information may be compiled and analyzed on both a personal and an aggregated basis. This information may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience. We use customer contact information to fill orders, contact prior purchasers to inform them of their order status, to remind customers of events through our reminder service(s), to send our customers' friends or loved ones greetings or hints to send our products through a greeting or hint service, and to send service and promotional emails.

We may perform statistical analyses of aggregate customer behavior. This allows us to measure relative customer interest in the various areas of our website for product development purposes. Any information we collect is used for our own internal purposes to improve the content and navigation of our site and enhance users' experiences when visiting. We also use information to notify consumers about updates to our site, to complete user initiated transactions, to trace false orders and to contact consumers directly, or through our third-party service partners, for marketing purposes.

We gather information in the following ways:

Shopping: We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site. We collect information from visitors regarding the referring URL, your IP address, which browser you used, and the country, region and telephone area code where your server is located, and the pages of our site that you viewed during your visit.  

Ordering: When you order from us, we collect Personally Identifiable Information from you. If you order one of our products or services, we will collect and maintain your name, email address, mailing address, telephone or mobile number, product selections, credit card number (or check or money order information if using such payment methods while ordering via mail), order number, referring URL, IP address and a password, as well as the recipient's name, address, telephone or mobile number and email address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order, or the recipient, as appropriate, and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. If you cancel an order or do not complete an order we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order.

When an order is placed for delivery to you by a third party we need to collect Personally Identifiable Information regarding such third party to fulfill the order. Such information includes their name, address, telephone or mobile number and email address.

Track/Modify Order: If you login to Track or Modify Your Order, we will gather your email address and account password, in order to locate your order so that we may give our most recent tracking information, or so that you may modify the order. If you choose to modify your order, we may collect information that we would normally collect when you order products, as explained in the above paragraph.

Notices to Recipients: If you are a recipient of an order placed by a third party we may send one or more emails regarding such order, including regarding customer service issues. In addition, we may send you additional emails in compliance with applicable laws in order to promote our site and services and to seek your consent to opt in to receive our various newsletters, promotional emails and other services. If we send you emails notifying you of an order, or that promote our website and services, they will contain an opt out link or email address. We may also telephone you regarding the shipment of your order. You can also opt out of receiving newsletters, promotions, non-transactional related emails by sending an email to us at sales@flowerskuwait.com.  

Corporate Account: When you set up a corporate account with us or when you contact us to inquire about corporate programs (either via email, telephone, letter or our online web forms), we collect your name, company name, email and telephone or mobile number. We may add you to a list for future newsletters and promotions regarding corporate sales. Upon signing up for a corporate account we will contact you by either email or telephone to determine how we can best serve your corporate needs. We will also give you the opportunity to receive periodic updates regarding our corporate services. If you make purchases through your corporate account we shall gather similar information that we gather when you order as an individual, plus certain information regarding your corporation. You can opt out of receiving newsletters, promotions, non-transactional related emails or phone calls from us hereunder either while you are completing our online web form, or by sending an email to us at sales@flowerskuwait.com.

Surveys and Polling: In order to improve our services to you, we ask some of our customers or product recipients to voluntarily complete surveys online or via telephone, which may be collected by an independent third party. Individual survey answers are confidential, although Non Personally Identifiable Information may be collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.

Contests and Sweepstakes: We may from time to time conduct contests or sweepstakes. Customers who choose to participate may be asked to provide Personally Identifiable Information. That information may then be used by us for such purposes as notifying winners and fulfilling promotional obligations as well as providing electronic newsletters and promotional emails for our products and/or services (which you can opt out of receiving as described more fully below).

Newsletters & Promotional Emails: We may offer free electronic newsletters and promotional emails for products and/or services offered on our website as a service to our prior customers. We may send you newsletters and emails periodically listing current specials and deals from us or through our third-party service partners. However, you will have the choice to opt out of receiving newsletters and promotional emails for products and/or services. Once we have processed your request, we will not send you promotional emails with respect to products and/or services offered by us. To stop receiving our newsletters that pertain to any one or more of our Sites, send an email to us at sales@flowerskuwait.com.  

Cookies/Clear GIFs: In conjunction with our third-party service partners, we make limited use of cookies and clear GIFs to gather information when you visit one of our website, make a purchase and when you click through our site from a targeted email, newsletter or partner site. We may also use cookies and clear GIFs to gather and compile such information about you when you return to our site so that we may better customize our services to you. To find out what cookies and clear GIFs are and how they can be used, please refer to Section 7 of this Policy below.

Contact Information and Third-Party Data: If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you provide us feedback through our sites, by email or by calling one of our customer service representatives, we may ask for your name and email address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, or if you are the recipient of products sent by another customer, we may keep the information in a file specific to you. If you are using a greeting, hint or reminder service on our site, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one's religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gift of our products. We store this information for the purpose of sending one or more emails in connection with such an event. You, the loved one, friend, family member, or other third party, may contact us at sales@flowerskuwait.com to request the removal of this information from our database.

Greeting, Hint and Reminder Services: If you choose to use a greeting, hint or reminder service on our site, we may ask for and store your name, email address, mailing address, telephone number, mobile phone number, age, date of birth, gender, certain holiday information that may reveal one's religious background and other identification and contact information. We may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one's religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gift of our products.

Affiliate and Partnership Programs: You may purchase products from us through a link on one of our affiliates' ("Affiliates") websites. We pay each Affiliate a commission, or a portion of the sales made to those who link to our site from the Affiliate's site.  

Registering for an Affiliate Program: Please read the terms of our Affiliate Program Agreement. A record of any and all information submitted to us as part of an Affiliate Program application shall be stored by us and only disclosed by us in an effort to evaluate such application with prior consent from you.

We also track customers' traffic patterns throughout their online sessions, including which pages a customer views while using our website. We use your IP address to diagnose problems with our servers and software and to administer our site.

We may share aggregated statistics about pages viewed on our sites and sales and other shopping information with third parties.
 

Who is collecting your information?

Except as otherwise expressly discussed in this Policy, only we collect your information. This Policy only addresses the use and disclosure of information we collect from you. We encourage you to ask questions and to be very cautious before you disclose your Personally Identifiable Information to others. Our third-party advertising service partner may collect information about you through the use of cookies or clear GIFs when you click on its advertisements, open promotional emails or newsletters or visit our website via a link in a promotional email or newsletter. This information is gathered solely for our use, however, our third-party advertising service partner may use this information in a non personally identifiable aggregated form for its own purposes.

We also utilize third-party providers for our same-day florist delivery service, and certain date collection and reminder services. We make sure to disclose such relationships to you on the website pages where any such information is being collected from you. Unless otherwise disclosed to you, any such third-party providers collect information from you solely on our behalf.

In addition, we currently employ one or more third-party service partners that track the traffic on our website. However, the only information that may be gathered by such third parties is Non Personally Identifiable Information.
 

With whom do we share your information?

Except as otherwise stated in this Policy, we do not sell, trade or rent your Personally Identifiable Information collected on our website to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our sites. We will disclose your Personally Identifiable Information to third parties for tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our site, customize our marketing efforts with you and perform statistical and data analyses deliver your order and deliver promotional emails to you from us. These third parties may not use your Personally Identifiable Information other than to provide the services requested by us. For example, we must release your credit card number to confirm payment and release your mailing address information to the delivery service to deliver products that you ordered. We also share website usage information we gather from visitors to our website who have received a targeted promotional campaign with our third-party advertising service partner for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party service partners note some of the pages you visit on any one of our site through the use of clear GIFs.

Recipient Requests: From time to time we are contacted by flower and other gift recipients who ask us who the sender was. If we receive a request from a recipient asking who sent flowers to Kuwait or another gift we will provide the name and any other information as contained on the gift message accompanying the flowers or gift. If there is no gift message filled out or if there is no name on the gift message we may ask the sender via email. If we receive approval to disclose the sender's name from the sender via email or in writing, we will then inform the recipient. If the sender does not reply via email or in writing or if the sender denies permission, then we will not reveal the sender's identity to the recipient.

Enforcement of Law: From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Merger and Acquisitions: In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of FlowersKuwait.com (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers. However, the use of this information by any Successor would still be governed by the terms of this Policy, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt out of sharing your information with third parties.
 

How can you update or correct your Personally Identifiable Information?

During the online ordering process you can review, change or delete the information that you have submitted. You can also use our website to login to your account and click on Update Account so that you may change any of your personal information in your account(s) online at any time. You may ask us in writing via mail or email at sales@flowerskuwait.com to have the information on your account deleted, updated or corrected; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.
 

What security precautions are in place to protect against the loss, misuse or alteration of your information?

Flowers Kuwait employ reasonable security measures to protect the security of the information you submit to us. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect this information using password protection and advanced encryption, and we may use firewall technology for additional protection.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.

We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.
 
Cookies/clear GIFs.

Cookies: Like many other commercial sites, our website utilizes standard technologies called "cookies" and clear GIFs to collect information about how each of our site is used. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a website recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a website other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." For instance, cookies allow us to prepopulate (or fill in) an email field with your email address if you revisit our website and place an order. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.

We send a cookie to your hard drive when you make an order to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes. No Personally Identifiable Information is recorded. When you click through to our website from a promotional email, our third-party advertising service partner may send a cookie to your hard drive recording your IP address and other related information.

Clear GIFs: We currently work with third-party service partners that employ clear GIFs (also known as pixel tags, single pixel GIFs, web beacons or action tags) for our benefit to help us measure advertising effectiveness. Clear GIFs help us better manage content on our website by informing us of what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our users. The main difference between the two is that clear GIFs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear GIFs are not tied to your Personally Identifiable Information.

Our third-party service partners use clear GIFs: (i) in HTML based emails to let us know which emails have been opened by recipients; (ii) to record when products have been ordered from our website; and (iii) to track the visitor traffic on our website. These clear GIFs allow us to measure the usage of our website by our visitors and the effectiveness of certain communications and marketing campaigns. We may also use clear GIFs in a similar manner in our own emails and on our website.
 

You should carefully review privacy policies of any third-party sites accessible from our website and any co-branded websites not covered by this Policy.

Other sites accessible through our website have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. We are not responsible for the policies or practices of third parties. Please be aware that our website may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our site are not covered by this Policy. Additionally, other companies which place advertising on our website may collect information about you when you view or click on their advertising through the use of cookies or clear GIFs. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

We also may have co-branded websites that are maintained by us in connection with one or more of our third-party business partners but which do not contain this Policy or a link to this Policy. When you submit information to one of these co-branded sites you may be submitting it to both FlowersKuwait.com and our third-party business partners or just to our third-party business partner. Note that these co-branded sites may contain, or link to, privacy policies that contain terms and conditions different than those contained in this Policy. Again, this Policy only pertains to the information FlowersKuwait.com collects and we are not responsible for the privacy policies or practices of our business partners.

Contacting Flowers Kuwait about privacy questions or concerns.    

If you have any questions about this Policy, the practices of our website, please contact us by sending an email to sales@flowerskuwait.com.
 

Policy changes.

If we make changes to any terms or conditions of the Policy, the changes will be posted on this portion of the website so that you will always know what information we gather, how we might use that information, and to whom we will disclose it. Any change, modification, addition or removal of portions of this Policy will be announced on our website at least ten (10) days before it is implemented. Please be sure to check this page before proceeding to use our website.

WE CARE
Our customer service team is standing by to help you with any order. Whether you're sending a dozen roses to celebrate your love or a new baby born arrangement to congratulate a co-worker—if you have questions, our team has answers. Just call our hotline or place your order online. We will help you find and deliver the perfect flowers, plants, or gift to celebrate life's most meaningful moments.